The free and confidential service connects people to social, government, and community supports.
February 11 marks 211 Day, a national effort to raise awareness of the 211 service and the help it provides to people across Canada. In Oxford County, 211 is funded in part by United Way Oxford.
The free and confidential service connects people to social, government, and community supports. It works as a front door to help, guiding callers through a complex system to find services that match their needs.
United Way Oxford Executive Director Kelly Gilson said the organization has supported 211 since it launched locally in 2010 and has seen how important it is for the community.
In 2025, more than 1,000 Oxford County residents contacted 211. The most common needs were housing and mental health or substance use support. Nearly 30 per cent of housing-related calls could not be met due to limited services, showing where more support is needed.
The 211 service is available 24/7 in more than 150 languages. Residents can call or text 2-1-1, visit 211.ca, or use the 211 Canada app.
